Return and Refund Policy

The Leatherneck Brewing Company

 

Coffee & Tea Products (Perishable)

Due to the perishable nature of coffee and tea products:

• All sales are generally final
• Refunds or replacements may be issued at our discretion for damaged or incorrect orders

Contact us within a 7 days of delivery if there is an issue with your order.

Merchandise (Apparel & Accessories)

For non-perishable merchandise such as apparel (e.g., t-shirts) and accessories:

• Returns or exchanges may be accepted within [insert number] days of delivery
• Items must be unused, unworn, and in original condition with tags (if applicable)
• Customer is responsible for return shipping costs unless the item is defective or incorrect

Restocking Fee Policy:

• A 1% restocking fee applies to non-defective returns, including but not limited to:
• Ordering the wrong size
• Change of mind
• Incorrect item selection by the customer
• The restocking fee does NOT apply to:
• Defective items
• Incorrect items shipped by us

Examples to Clarify:

• If a customer orders a t-shirt in size Large but intended to order Medium, the return is subject to the 1% restocking fee
• If a customer receives a damaged or incorrect item, no restocking fee will be applied

Refund Processing (Shopify Alignment):

• Refunds are processed through our Shopify system and will be issued to the original payment method when possible
• The restocking fee will be deducted from the refund total at the time of processing
• Original shipping charges are non-refundable, unless the return is due to our error

We reserve the right to:

• Refuse returns that do not meet these conditions
• Issue refunds as store credit or original payment method at our discretion

Certain items may be non-returnable, including but not limited to:

• Final sale items
• Custom or limited-edition merchandise

To initiate a return, customers must contact us prior to sending items back.